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IELTS Preparation in Dubai

Supervisory Management Skills

Course Details

Session: 2 Days

Hours: 8 Hours /Day

Mode: Face to Face / online

Where

Dubai
United Arab Emirates

Supervisory Management Skills

This course is aimed at newly appointed managers, company supervisors and team leaders. It helps supervisors understand their roles and provides them with tools for achieving sustainable organizational goals. It focuses upon setting clear outputs for subordinates and monitoring these in line with improving performance and productivity. It explores the skills and behaviours needed for managing oneself and building high performing teams. The course focuses on the key challenges faced by every manager and shows practically how to work through these. The course also offers supervisory and management tools which will ensure managers have the skills and the tools to set clear work outputs for their subordinates motivate them and be able to monitor these outputs effectively. This will improve team performance and cooperation and allow for sustainable organizational growth.
Course Objectives:
Upon completing this Supervisory Management Skills Training Course successfully, participants will be able to:
  • Obtain increased awareness of the role and requirements of a supervisor within business
  • Learn how to positively motivate and engage their employees and teams in the achievement of company goals and targets
  • Understand how to effectively and consistently communicate in a manner which engenders clear employee understanding of their role and fosters positive relationships
  • Comprehend and apply employment legislation and internal policy in a consistent manner as it applies to the situation and circumstances
  • Know how to escalate issues to the relevant department in a timely manner

Course Outline

DEFINING SUPERVISORY MANAGEMENT
  • The roles and responsibilities of a supervisor
  • The difficulties experienced by a supervisor
  • The key competencies needed by supervisors
LEADERSHIP
  • Definition of leadership and the qualities required to lead people
  • Different leadership roles
  • Your preferred personal leadership style
  • Leadership styles – which is appropriate?
MOTIVATION
  • How people are motivated
  • The role of the supervisor in motivating others
  • Guidelines on motivating people
BEING A SUPERVISOR TODAY
  • Scope and nature of supervision
  • The supervisor’s distinct roles
    • An operational role
    • A leadership role
    • A communication role
  • The supervisor’s skills checklist
    • Technical
    • Human
    • Conceptual
  • The supervisor’s competency self-assessment inventory
  • The supervisor’s image
MODULE 5: TIME MANAGEMENT
  • Identifying time wasters
  • Being an effective time manager
  • Choosing the right time to do the right work
  • Using the ‘prime time’ principle
EFFECTIVE DELEGATION
  • The advantages and disadvantages of delegation
  • Reasons why supervisors may not delegate
  • When to delegate
  • To whom to delegate
  • How to delegate
  • Using delegation to develop your team
THE MAIN SUPERVISORY FUNCTIONS
  • Organising and delegating the work of the team
  • Coordinating the work of the team
  • Building and leading a synergised team
  • Ensuring that performance conforms to plans
  • Establishing standards for high performance
  • Implementing effective problem-solving techniques
THE SUPERVISOR AS A POWERFUL COMMUNICATOR
  • Generating enthusiasm using two-way communication
  • Leveraging the power of positive attitude in your team
  • Maintaining an atmosphere of trust and cooperation
  • Developing the habits of an active listener
  • Using body language for impact
  • Building rapport with the team – ‘The Mirroring Technique’
  • Writing professional and accurate E-mails
  • Providing proper orientation and positive discipline
MONITORING AND DEVELOPING THE TEAM’S PERFORMANCE
  • Monitoring your team’s progress
  • Helping the team members build on their strengths
  • Increasing the team’s productivity
  • Identifying the right time for coaching
  • Identifying the right time for mentoring
  • Being accessible and providing support
MANAGING TIME EFFECTIVELY TO INCREASE PRODUCTIVITY BEHAVIOURAL STYLES
  • Understanding different behavioural styles
  • Taking the right attitude
  • The benefits of being assertive
  • Key steps to being assertive
REVIEWING PERFORMANCE
  • Giving constructive feedback
  • Feedback principles
  • Performance appraisals
  • Coaching vs. counselling
  • Applying the new skills learnt back in the workplace
Training Method
The training will be conducted in a friendly, inclusive and fun atmosphere, which is conducive for different learning styles, but respects each attendee as an individual and ensures each one is challenged and ensures each individual is challenged and achieve maximum benefit from the course. Our goal is that attendees will be highly engaged and encouraged to be participative

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Supervisory Management Skills