Change Management & Conflict Resolution

Course Details

Session: 2 Days

Hours: 8 Hours /Day

Mode: Face to Face / online


United Arab Emirates

Change Management & Conflict Resolution

Managing Change is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play and adopt practical strategies to deal with resistance. This two-day workshop will also talk about some practical tips for conflict resolution in the workplace during some urgent and crucial company changes.
  • The change process.
  • The human response to change.
  • The pace of change and the pace at which people adopt change.
  • The pyramid response to change.
  • Resisting and welcoming change.
  • The Four-Room Apartment of change and how to use it.
  • How to increase your resiliency to change.
  • Managing anger.
  • Dealing with stress.
  • An action plan for success.
  • What are possible conflicts during transitions

Course Content

  • Setting the context for change – corporate and personal life is a constant change!
  • The external and internal drivers for change including a PESTLE analysis
  • How might these models help with the planning, managing and implementing of a change initiative? Models of change.
  • Understanding how organisational culture can help/hinder the process of change
  • Analysing the company culture
  • Checklist for launching organisational change
  • Positive and negative experiences of change
  • The personal impact of change
  • Fisher’s Transition Curve and understanding of the emotional impact of change
  • How to provide structure, information and support during a time of change
  • Understanding leading change using the SERVE model by Ken Blanchard
  • Action Planning and review
  • Understanding the Conflict Resolution Process during changes
Training Method
In this course there will be handouts, but there will be a lot more discussion, sharing of best practices, role play, technology, practice and group dynamics. The training will be conducted in a highly interactive, fun setup, which will allow for different learning styles, but at the same time respects each delegate and ensures each attendee derives maximum benefit from the course.
Who should attend?
Executives, Managers and supervisors who will be impacted by the projects and initiatives on going in an organization.

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Change Management & Conflict Resolution