Effective Office Management Skills

Course Details


Start: 29 August 2023
End: 30 August 2023


United Arab Emirates

Effective Office Management Skills

Key Learning Points:
  • Appreciate the strategic importance of defining and understanding your crucial role
  • Describe how to effectively manage the dynamics of change
  • Recognise how to take on extra workload and responsibly accomplish ALL tasks
  • Learn effective negotiation and influencing skills to apply to the role
  • Learn how to get the outcome you desire through effective communication
  • Apply different dynamic time management tools
  • Managing difficult people, situations and stress in a calm, effective and professional manner
  • Create a productive, efficient and positive office culture and environment

Course Overview

In modern workplace, more and more assistants are encouraged to take on office management tasks and responsibilities.

Whether it is a newly assigned role of the daily running of office activities or taking on a team of staff to help: this can be very challenging as not only will your workload increase but you will be required to use skills that might be new to you.

It is not uncommon to feel lost and unsupported in the office management role, everyone having high expectations of you and yet offering very little help and guidance.

Who Should Attend?

This course is designed for personal/executive assistants or anyone looking to become an office assistant who regularly takes on office management responsibilities. It will also be a refresher for those in existing office management positions wanting to improve their skills and gain benefit from formal, structured training with real world scenarios.

Course Outline

Defining the role
  • Understanding the core responsibilities of the office manager role:
    • Functions
    • Roles
    • Responsibilities
  • Understanding and clarifying expectations
Effective planning & organising- Logistics
  • Effective planning – a step by step framework for success
  • The importance of project management skills – and ways of effective implementation
  • Documentation control – ensuring that you have the process to easily access documents when required
  • Organising and making structured processes and procedures
  • Effective Problem solving and decision making
Effective time management skills
  • Develop a systematic way of managing a workflow
  • Identify your personal ‘time wasters’
  • Avoid ‘cramming’ and be aware of end goals
  • Learn how to say ‘no’ (nicely) and effective delegation techniques
Effective negotiation skills – aiming win/win outcomes
  • The putting high importance of an excellent negotiation skills
  • Understanding other stakeholders/departments involved
  • Understand your strengths and learn to exercise them
  • Effective tactics and counter tactics
  • Understand why win/win is the ultimate aim in any negotiation
Effective communication – Written & spoken
  • How to get your message across professionally
  • Understand best practice communication model:
    • Email communication
    • Meetings
    • One on One
  • Effective business writing
  • Writing clear instructions and process guides
  • Access to data & figures to effectively send message across
Influencing Skills
  • The role of influencing within modern organisations
  • Upward influencing
  • Influencing across business functions
    • Influencing teams
    • Influencing individuals
Prioritising Tasks
  • How to prioritise in a way that works for you
  • Best practice time management techniques
  • How to defend your time from department and colleague attacks
  • Practical steps for increasing productivity and efficiency
  • The importance of effective delegation
Change Management
  • How to introduce change effectively across departments
  • Project CHANGES positively
  • Proactively managing potential negative impact
  • Learn to ‘self-cope’
Dealing with difficult individual and situations
  • Dealing with the organisational hierarchy
  • Coping with those who know better
  • How to handle emotions and feelings in a professional way
  • Conflict resolution
  • Dealing with the human crisis
Stress Management
  • Coping with difficult situations
  • The importance of keeping things in perspective
  • Dealing with crisis situations
  • Practical stress management techniques
  • How to handle your own stress
Training Method
The course will be supported with handouts and post course references. The design of each course will provide for each delegate’s preferred learning method and style to maximize experiential learning processes.

Book your place

Effective Office Management Skills
29 August 2023 – 30 August 2023
Location: Dubai