Microsoft® Office Excel for Business (Basic-Int Level)

Course Details

Session: 2 Days

Hours: 8 Hours /Day

Mode: Face to Face / online


United Arab Emirates

Sales Foundation for Non Sales People

Non-sales staff have a unique opportunity to build strong rapport and gain confidence and trust. This course is designed to equip staff with no sales background with the skills, knowledge and behaviour that they can use to enhance the customer experience and increase product sales through a consultative approach.

By identifying client needs and understanding the drivers for their buying signals, you can better position which products and solutions would work for them and how your product features are relevant and beneficial.

Key Areas Covered
  • The changing environment and face of selling in the 21st century.
  • The moving business-all staff have at least the basic skills to be in sales
  • Attunement, Buoyancy and Clarity. The new (ABC).
  • Attunement -understanding and harmonize with the customer
  • Buoyancy staying positive despite the sea of rejections
  • Clarity – The clear-cut way to explain products or services.
  • Personalization – the use of gathered info from customers to work to the staff’s advantage.
  • Giving the client ease of transaction – a simple approach to closing sales.
  • Extra Mile – giving the client more for a possible repeat business

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Sales Foundation for Non Sales People