Course Details

Course Date

Start: 19 September 2023
End: 20 September 2023

Training Venue

United Arab Emirates

Writing for Business & Email Etiquette

This course is designed for participants to know the essentials of professional business writing, how to write clearly, use words correctly and how to construct sentences and paragraphs. This course also focuses on taking steps towards continual learning and development to improve writing skills for the modern work environment.

Course Objective:

By the end of the session, participants will be able to:

  • Learn how to organise your thoughts when writing a letter or email.
  • Adhere to basic rules of email etiquette.
  • Define best practice to plan and structure writing
  • Review communication style to adopt the appropriate focus and tone
  • Explore techniques in keeping your messages short and simple.
  • Describe the benefits of plain English.
  • Perform a calculation using the FOG Index.
  • Learn how to grab your reader’s attention with a strong opening line.
  • Apply the fundamental pillars of business writing for achieving the required results.
  • Practice the skills of writing clear, concise, well-structured professional emails.

Course Outline

  • The purpose of communication
  • Choosing appropriate communication channels
  • Overcoming barriers to communication
  • Identifying common grammatical errors
  • Using appropriate tone
  • Using clear, specific, objective and positive language
  • The importance of good sentence and paragraph construction
  • Punctuating appropriately
  • Email etiquette guidelines
  • Writing concise emails – the key questions to answer before writing
  • Defining your objective before writing
  • The four stages of business writing – planning, drafting, revising, proofreading
  • Organizing content to match your target audience
  • Structuring your draft – what must you include?
  • Active and Passive voice in written communication
  • Practicing writing effective emails with work related scenarios
  • Communicating effectively in a crisis situation – staying objective and conveying the facts
  • How Foggy is your writing
  • Sentence length and Formatting
  • Personal action plan
Training Method
The training will be conducted in a friendly, inclusive and fun atmosphere, which is conducive for different learning styles, but respects each attendee as an individual and ensures each one is challenged and ensures each individual is challenged and achieve maximum benefit from the course. Our goal is that attendees will be highly engaged and encouraged to be participative

Book your place

Writing for Business & Email Etiquette
19 September 2023 – 20 September 2023